During the summer months, GGH carried out a general customer survey of a 25% sample of our tenants.  2,185 surveys were sent out and 1,132 responses were received.  This equates to a 52% response rate.   The surveys have been analysed, so click here for the results...

On 1 October 2008, there were changes to local authority tenants ‘Right to Manage’ and the Tenant Empowerment Programme.  It is now much easier for tenants to get involved in managing their homes.  When tenants are involved directly in the management of their homes, landlords benefit from their local knowledge.  Changes include: An easier and quicker route for tenants to set up a tenant management organisation. A ‘starter’ route where tenants can get involved without too much commitment by just taking on management of some services, operations or budgets, for example, communal cleaning. There is a voluntary route to full management which creates a better partnership between tenants and landlords. There will be more information published in November and we will keep you up to date of all changes.  For specific enquiries, please e-mail tenantempowerment@housingcorp.gsx.gov.uk  or phone the Tenant Participation Team on 0800 25 26 27.

allpayments.text gives you the flexibility to pay your rent charges using your mobile phone 24 hours a day, 7 days a week.   To begin securely texting rent payments, you simply need a UK registered mobile phone, a valid allpay.net swipecard and a current debit or credit card. After a brief online registration (just go to www.allpayments.net) you can then pay your bills on the move anytime, anyplace, anywhere.   Once registered, to make a payment, simply text "Pay" along with the registered text code "Rent" and the amount you wish to pay followed by the text password which is the last four digits of your debit or credit card. It’s that simple!!

TENANTS have taken the lead in shaping the future of council housing and have put their recommendations forward to the council.   The Housing Options Panel, created to lead a review of council’s housing stock, has recommended to the council that the stock should be transferred to a Registered Social Landlord (RSL) and for Golden Gates Housing (GGH) to become the RSL to run it.  Click here for the full presss release.

On the 27 August we held our first GGH Celebration Day at Bewsey Community Park Centre.  Along with lots of other events we distributed the 2008 Community & Junior Community Awards. The awards were sponsored by Jewson and were presented by Peter Mercer (GGH, Chief Executive) and Royston Willard (GGH, Chairperson of the Board).  Click here to see the winners.

Way back in 2004, GGH was set up to make sure all council properties in Warrington were made 'decent'. We wanted to do this quickly to make sure people did not have to wait too long.  We committed to a March 2008 deadline - 2 years sooner than the national deadline...more

GGH are currently implementing some minor changes and updates to our website.  As a result some of the functions of the website are not operational at the moment.  Please do not worry, we are working hard to make the necessary changes and to have the website working correctly as soon as we possibly can.  We will keep you posted on any further developments as and when they occur.  If you have any queries or require assistance please do not hesitate to contact us on our freephone number 0800 25 26 27.  Many thanks for your patience at this time.