If you've got something to say then tell us! It may be a complaint, compliment or comment . . . whatever you'd like to tell us, this is the page to do it.

We really do value our customer's opinions and suggestions. We want you to be satisfied with our services and we would like you to tell us if we are succeeding or if there are areas in which we can improve.

Our leaflet explains how we deal with complaints, compliments and comments

We are committed to providing a high standard of service.  We use your valid complaints to make service improvements.  Every 3 months we produce an update on our complaints and publicise in News & Views.

Complaints Updates

January - March 2008

April - June 2008

July - September 2008

October - December 2008

In the case of a justified complaint, we will aim to put the complainant back into the position he or she would have been but for the fault. Where this cannot be achieved, we will consider financial compensation. You can find out more details in our Compensation Policy

To make a complaint, give a compliment or make a comment, you can: use our on-line form email us call us on 0800 25 26 27 * write to us

We are currently reviewing our complaint procedure to include a third stage to the process if a customer is dissatisfied with the outcome of a complaint following 2 stages of investigation from a Business Manager and a Director.  The third stage of the process will involve a panel of Board Members hearing the details of the complaint and reviewing the investigation and the outcome of the complaint.  Should the outcome of the third stage not be to the satisfaction of the complainant, they can complain to the local government ombudsman (LGO).  The LGO advice team can be contacted on 0845 602 1983 or go to www.lgo.org.uk for more information.